Last Updated :03-12-2025

VidAio (“we,” “our,” or “us”) provides AI-powered video production tools and services designed to help users create, edit, and manage multimedia content. We are committed to protecting your privacy and ensuring you understand how your personal data is collected, used, stored, and shared.

This Privacy Policy applies to all users of VidAio’s website, platform, mobile applications, products, and services (collectively, the “Services”).

We collect information to provide, improve, and secure our Services. The types of information we collect include:

• Account Details: Name, email address, password, phone number, and profile information.
   
• Payment Information: Billing details (processed securely by third-party payment processors; VidAio does not store full credit card numbers).
   
• Uploaded Content: Videos, images, audio files, scripts, prompts, and other media you supply, upload or create using our Services.
   
• Communications: Customer support messages, emails, survey responses, and feedback.
   

• Usage Data: Pages visited, features used, time spent on the platform, interactions with AI tools.
   
• Device and Technical Data: IP address, browser type, operating system, device identifiers, cookies, and analytics data.
   
• Log Data: System logs, error logs, session information.
   

• Inputs, prompts, and outputs generated by our AI models may be used:
   
  • To generate and deliver your requested content.
     
  • To improve model performance (unless you opt out where available).
     
  • For troubleshooting or abuse detection.

• The future regarding AI generated content and the issue of copyright is not currently clear and claims may be made from persons unknown, about the data used to generate images/video/audio. You use our Services at your own risk.
   

We use collected information to:

• Provide and operate VidAio’s Services.
   
• Process payments and verify transactions.
   
• Personalize your experience and content recommendations.
   
• Train, improve, and optimize our AI models and algorithms.
   
• Communicate with you regarding updates, support, promotions, and security alerts.
   
• Protect against fraud, misuse, or unauthorized access.
   
• Comply with legal obligations and enforce our terms.
   

VidAio does not sell your personal information.
We may share information with:

Trusted partners who assist with:

• AI generated media

• Payment processing
   
• Cloud storage and hosting
   
• AI model processing
   
• Analytics and performance monitoring
   
• Customer support
   

These parties are contractually required to safeguard your data.

If VidAio undergoes a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

We may disclose personal information when necessary to:

• Comply with applicable laws or legal requests
   
• Protect rights, safety, or property
   
• Prevent fraud or misuse
   

We implement industry-standard security measures to protect your data, including encryption, access controls, and secure storage protocols.

However, no method of transmission over the internet is 100% secure. You use our Services at your own risk.

We retain information only for as long as necessary to:

• Provide our Services
   
• Comply with legal obligations
   
• Resolve disputes
   
• Improve our AI systems (unless opt-out applies)
   

You may request deletion at any time (see Section 7).

Depending on your location, you may have rights such as:

• Right to Access: Request a copy of your personal data.
   
• Right to Correction: Update inaccurate information.
   
• Right to Deletion: Request to delete your data and uploaded content.
   
• Right to Opt Out: Choose whether your data contributes to AI model improvement.
   
• Right to Data Portability: Export your data in a common format.
   
• Right to Withdraw Consent: Stop certain forms of processing.
   
• Right to Restrict Processing: Limit how your data is used.
   

To exercise these rights, contact us at:

Info@Vidaio.co.uk

We use cookies, web beacons, and similar tools to:

• Remember your preferences
   
• Improve user experience
   
• Analyse usage patterns
   
• Deliver relevant content and ads
   

You can adjust cookie settings in your browser.

Because VidAio uses AI technology, the following applies:

• Your prompts, uploads, and outputs may be processed by automated systems.
   
• AI-generated content may not always be accurate; users should review final outputs.
   
• Unless you opt out, some anonymized or aggregated data may be used to improve AI performance.
   

VidAio is not intended for children under 13 (or the age required by local law).
We do not knowingly collect data from children. If we learn that we have collected such data, we will delete it promptly.

Your information may be transferred to and processed on servers located outside your country.
We use approved safeguards (e.g., Standard Contractual Clauses) when required by law.

Our Services may contain links to external websites or tools.
VidAio is not responsible for the privacy practices of those third parties.

We may update this Policy periodically.
We will notify users of material changes through our website or via email.
Continued use of the Services after updates constitutes acceptance.

If you have questions about this Privacy Policy or wish to exercise your rights, contact:

📧 Email: info@vidaio.co.uk
🌐 Website: www/vidaio.co.uk